Pavillion88 — Privacy Policy and User Information Protection
This policy explains transparently how pavillion88 collects, uses, stores and protects the personal information of users in Malaysia. We are committed to keeping your privacy protected at all times.
Last Updated: 2026
Information We Collect
When you use the pavillion88 platform, we collect several categories of information to keep our services running smoothly and securely. Below are the types of information we collect:
Account Information
At registration, we collect your full name, phone number, email address and other details required to create and verify your account. This information is used to identify you as a legitimate user of the platform.
Device and Browser Information
We automatically collect technical data such as device type, operating system, browser type, IP address and session information. This data helps us detect and prevent unauthorised access, as well as improve platform performance across various device types, including the Android smartphones widely used in Malaysia.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM), we collect details of the payment method you use — including bank account name, masked account number or eWallet name. We do not store your full card number or banking password in our systems.
Usage Data
We record your activity on the platform — including games played, betting history, session duration and interactions with platform features. This data is used for security purposes, product improvement and customer support.
Purpose of Data Use
Information collected by pavillion88 is used solely for legitimate platform operations and to deliver the best experience to our Malaysian users. We do not use your data for unrelated purposes without your consent.
- Identity verification and account security — ensures that only the legitimate account holder can access the account and carry out transactions.
- Financial transaction processing — processes MYR deposits and withdrawals accurately and securely.
- Customer support — enables the pavillion88 support team to assist you effectively whenever you have an issue or enquiry.
- Platform Improvement — analyses usage patterns to improve the interface, performance and game selection on offer.
- Legal Compliance — meets reporting and audit requirements prescribed by applicable law.
- Service communications — sends important notifications relating to your account, transactions and policy changes.
Cookies & Tracking Technologies
The pavillion88 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small data files stored on your device when you access our platform.
Types of Cookies Used
- Session Cookies — required to maintain your logged-in status during an active session. These cookies are deleted automatically when you close your browser.
- Preference Cookies — saves your preferred language and display settings so your experience stays consistent across every visit.
- Security cookies — helps detect suspicious access attempts and protects your account from unauthorised activity.
- Analytics cookies — collects anonymous usage data to help us understand how users interact with the platform and identify areas for improvement.
You can manage your cookie settings through your browser. However, disabling certain cookies may affect platform functionality, including your ability to stay logged in.
Data Storage, Security and Sharing
Data Security
Pavillion88 employs comprehensive technical and organisational security measures to protect your personal information. All data transmitted between your device and our servers is protected by encryption. Access to user personal information within our internal systems is restricted to staff who require it for operational purposes only.
Retention Period
We retain your personal information for as long as your account is active or as long as needed to provide services to you. Financial transaction data is kept for a longer period to meet applicable audit and legal compliance requirements.
Third-Party Sharing
Pavillion88 does not sell, rent or transfer your personal information to third parties for marketing purposes. However, we may share necessary information with selected third parties in the following circumstances:
- Payment gateway providers that process your MYR transactions — only the information necessary for transaction processing is shared.
- Technology service providers that support platform operations — bound by strict confidentiality agreements.
- Authorities with legal power to obtain such information — only when required by law.
User Rights and How to Contact Us
As a pavillion88 platform user, you have certain rights regarding your personal information. We respect these rights and will process your requests within a reasonable timeframe.
Right of Access
You have the right to request a copy of the personal information we hold about you. Requests can be submitted through the in-platform customer support channel. We will provide the information in a clear and accessible format.
Right to Rectification
If any personal information we hold about you is inaccurate or incomplete, you may request a correction. You can also update certain profile details directly through your account settings.
Right to Erasure
You may request deletion of your personal information upon voluntary account closure. Such requests will be processed subject to data retention obligations prescribed by applicable law. Financial transaction data required for audit purposes may still be retained after account closure.
Changes to This Policy
Pavillion88 reserves the right to update this Privacy Policy from time to time. Users will be notified of significant changes via in-platform notifications or email. Continued use of the platform after changes are published will be taken as acceptance of the latest version of this policy.
Contact Our Support
For any enquiries regarding this Privacy Policy or to submit a request relating to your personal data, please contact the pavillion88 customer support team via the live chat available on the platform. You may also refer to the FAQ for answers to general questions about privacy and account security.
Your Privacy, Our Priority
If you have any questions about how we handle your data, or would like to get started on the pavillion88 platform, we're here to help.